At Hero11, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, use the Hero11 app, download the Hero11 apk, or participate in our fantasy cricket, sports contests, online slots, and live casino games.

By accessing or using Hero11, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with a smooth, secure, and personalized gaming experience, we collect two main types of information:

A. Personal Identification Information

When you register an account or complete your KYC verification on the Hero11 app download platform, we may collect:

• Contact Details: Full name, mobile number, and email address.

• Identity Verification (KYC): Government-issued photo ID (PAN Card, Aadhaar Card, or Driver’s License) and date of birth to verify your age (18+) and identity.

• Financial Details: Bank account details, UPI IDs, and transaction histories required to process deposits and instant withdrawals securely.

B. Technical & Device Information

When you interact with the Hero11 latest version, we automatically collect non-personal device information:

• Device Data: Device model, operating system version, unique device identifiers, and network information.

• Log Data: IP address, login timestamps, app usage statistics, and performance crash logs.

• Location Data: Geo-location data to ensure compliance with state-specific real-money gaming restrictions.

2. How We Use Your Information

We use your collected data strictly for operational, legal, and security purposes, including:

• Account Management: Setting up, maintaining, and securing your Hero 11 account.

• Processing Transactions: Enabling fast deposits and instant direct cash withdrawals to your verified bank or UPI account.

• Game Management: Calculating fantasy points in real time for Hero11 cricket, Hero11 fantasy, and Hero11 IPL contests, as well as managing slot and live casino gameplay.

• Referral & Bonus Distribution: Tracking referral links to reward your account under the ₹110 Refer & Earn program.

• Fair Play & Fraud Prevention: Detecting, preventing, and taking action against cheating, multi-accounting, unauthorized bots, or fraudulent financial activities.

• Customer Support: Resolving technical issues, account queries, and payment requests through our support channels.

3. Data Security & Storage

The security of your personal data is a top priority for Hero11 official.

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using bank-grade 256-bit SSL protocols.

• Protected Firewalls: Personal and financial data are stored on secure cloud servers protected by multi-layered firewalls and strict access controls.

• No Unapproved Sharing: We do not sell, rent, or trade your personal information to third-party advertisers or marketing agencies.

4. Disclosure of Information

We will only share your information in limited, necessary circumstances:

• Authorized Service Providers: Trusted third-party vendors (such as RBI-compliant payment gateways and SMS verification services) who assist in running our core platform functions.

• Legal Requirements: If required by law, court orders, or government authorities to comply with legal processes or assist in fraud investigations.

5. User Rights & Data Control

As a user of the Hero11 app, you have full control over your personal data:

• Update Information: You can view and update your profile details directly from the app settings.

• Account Deactivation: You have the right to request the suspension or deletion of your account by contacting our support team.

• Communication Preferences: You can opt out of promotional push notifications or SMS alerts at any time.

6. Cookies & Tracking Technologies

We use cookies and similar tracking tools on our website to enhance navigation, analyze platform traffic, and remember your site preferences. You can choose to disable cookies through your browser settings, though some website features may not function as intended.

7. Third-Party Links

Our platform or website may occasionally contain links to third-party payment providers or external partners. Hero11 is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or platform updates. Any changes will be published directly on this page with an updated revision date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our support team through the official Hero11 app or via our official email helpdesk.